Reference

Privacy Policy for your wallet data

DANA, OVO, GoPay and QRIS account checks create the wallet records you expect to see, and this Privacy Policy explains how we collect, use, store and delete those…

DANA, OVO, GoPay, QRISCookie choicesDevice log checksPrivacy contact path
julied4d Privacy Policy for your wallet data
CONTACT ROUTES

Three contact paths for privacy requests

Fast privacy contact matters when your phone number changes, a QRIS reference looks wrong, or you want a copy of your account data. Every request gets a case label, so you can follow the same thread without repeating your full issue. For safety, we may ask you to confirm the email, phone number, or recent wallet method linked to your account before we discuss private records.

Team online

Live chat

Use live chat from 09:00 to 01:00 WIB for privacy questions tied to sign-in, device alerts, cookie choices, or wallet records. We ask account checks before sharing any private detail in chat.

WhatsApp help

Message our WhatsApp line from 10:00 to 22:00 WIB if you cannot reach your account page. Send the account email and the last payment rail used, such as DANA or GoPay, for matching.

Email privacy desk

Send detailed privacy requests to [email protected] when you need data access, correction, deletion, or a longer written reply. We aim to respond with next steps within two working days.

ACCOUNT SAFETY

Six ways we protect your data

Your Privacy Policy is only useful if the daily account flow matches it. We separate wallet references from support chat, limit team access by role, and use device checks to spot unusual…

Data we collect

We collect the details you type into the account form, wallet references, device type, IP region, cookie choices, game session timestamps, and support messages. We avoid asking for data that does not help account operation.

Payment records

DANA, OVO, GoPay and QRIS references are used to match deposits and withdrawals to your account. Our team sees the account match and transaction status, not your full personal wallet app history.

Cookie choices

Cookies remember sign-in state, language preference, device checks, and basic page performance. You can clear them in Chrome through Settings > Privacy and security > Clear browsing data, then sign in again.

Device access

Open Account > Security > Active Devices to check recent sign-ins on mobile web. If a device looks unfamiliar, change your password and contact live chat so we can add a case label.

Record retention

We keep account and wallet records only for account operation, dispute handling, security checks, and legal duties. When tax, fraud, payment reconciliation, or complaint handling needs a longer hold, we mark the reason internally.

Change requests

You can ask us to correct account data, update contact details, or close records that no longer need active use. We verify ownership first, then tell you what changed and what must remain.

Privacy Policy answers before account opening

These answers focus on the privacy choices you may want to check before sharing your name, phone number, payment method, or device details with us. If your question is tied to a live account, contact us through chat, WhatsApp, or [email protected] so we can verify ownership before discussing private records.

We collect account details you provide, sign-in records, device and browser signals, payment references from DANA, OVO, GoPay and QRIS, game session timestamps, cookie choices, and messages you send to our support channels.

Payment references help us match deposits, withdrawals, refunds, and wallet disputes to the correct account. They also help us confirm ownership before we answer privacy requests about DANA, OVO, GoPay or QRIS records.

Yes. Email [email protected] from the address linked to your account and state that you want account data access. We may ask for a recent device or payment detail before preparing the file.

Contact live chat or WhatsApp and tell us which contact detail needs updating. We verify your account first, then update the record or explain what extra check is needed for security.

Our cookies support sign-in, session security, preferences, and page performance for our domain. If a third-party tool is involved, we limit it to service measurement and security tasks tied to account operation.

We keep privacy request records long enough to answer you, prove the action taken, and handle disputes. Some wallet or security records may remain longer where payment reconciliation or local law requires it.

Reply to the same privacy case email or send a new message to [email protected] with your account email and concern. We will recheck the decision and explain the next available step.